@Megan_Barrett Hi, Our tech team has contacted you via email(ticket ID is TKID240308914), it's suggested to send a video that shows pets are moving in front of the camera, but it won't trigger the...

@Rizza-V Hi, It's recommended to test with the beta app I sent to you via a private message and check if it will solve the problem. Best Regards

@NEKAlam Hi, I have reported your case to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm. Best Regards

@Rizza-V Hi, I have sent a link to you via a private message, you can refer to the link to download the beta app and install it on your iPhone, then check if the motion detection feature will work...

@Mohmaher @HamCamEST Hi, From your description, the camera can detect the motion but no recording or the recording is incomplete, if you are willing to cooperate with us to continue troubleshooting,...

Introduction: If you are experiencing frequent camera stuck or automatic reboots, it can be frustrating. In this troubleshooting guide, we will explore the possible causes of camera system freezing...