@Pedroh Hi, If your phone and tablet are connected to the same router's Wi-Fi as the camera but fail to download the video clips on the SD card, please try to force close the Tapo app, clean the app...

@Himsy Hi, We need the following information for further analysis if your video is abnormal. 1. The model number and MAC address of your camera. You can send me(@Solla-topee) the MAC address via a...

@LordHelpMe Hi, In this situation, please help confirm the following information for further analysis. 1. The picture of the Area Intrusion Detection page and the Line-Crossing Detection page. 2. A...

@SDGTR @Wana5354 Hi, The Tapo C225 V2 does have a highly sensitive starlight sensor so the description on the box is ok. The camera will switch between starlight mode and infrared mode automatically...

@echamakiotis Hi, Can you share a video regarding your actual usage scenario for further analysis? Best Regards

@RajibPaul Thank you for your sharing, and I have escalated the new video recording to the tech team. @SillyPari I notice you have contacted our senior engineers via email and the ticket ID is...