@MrThailand Hi, The basic camera detection system relies on identifying changes in images between different frames. However, movements of objects like bushes and flags can cause significant image...

@Allysa Hi, Please review the following troubleshooting steps if the camera does not track an event. 1. Please ensure the detection feature on the camera is working. If not, refer to the instructions...

@polnegat Hi, Generally, the Tapo app will use the same language as the phone that installed the app. However, if the phone's language is out of the Tapo app's support range, the app will display...

@Rignus Hi, In this case, please help confirm the following information for further analysis. 1. Please ensure your Tapo app is up to date. You can uninstall it and reinstall it for a try. 2. Which...

@CloudE Hi, If you encounter noise while monitoring your Tapo camera, please take the following steps: 1. Make sure your mobile device is positioned away from the camera, preferably in a different...

@comarastaman Hi, It's recommended to use the original power adapter to power on the camera and we can't promise the power bank can power on the camera properly. If you want to try, please pay...