@josedesousa7 Hi, Generally, you can refer to the link below to troubleshoot if can't control your camera remotely on the Tapo app. What to do if I can't control my Tapo cameras on the Tapo app? The...

@Dunmer Hi, Please help confirm the following information for the reported case. 1. Have you rebooted the camera before the camera rotates itself? Have you enabled the Auto Reboot feature on the...

Hi, Currently, you can download the Tapo & Kasa camera's cloud video recordings remotely and locally. However, the video recordings stored on the SD card can only be downloaded from the local...

@TechGuy_45- Hi, If the Tapo C200 status LED is not on but the IR LED is on, it may be the camera bricks. You can refer to the instructions below to troubleshoot and check if it helps. What to do if...

@MrThailand Hi, The basic camera detection system relies on identifying changes in images between different frames. However, movements of objects like bushes and flags can cause significant image...

@Allysa Hi, Please review the following troubleshooting steps if the camera does not track an event. 1. Please ensure the detection feature on the camera is working. If not, refer to the instructions...