@Devilsire Hi, Your case is followed by the senior engineer, and the case ID is TKID240345515. It's recommended to follow the instructions in the email to troubleshoot your case. Best Regards

@Poppi63 Hi, If you have a Tapo doorbell camera and want the Tapo H100 to ring when someone presses the doorbell camera, you can use the Smart Action>Automation feature on the Tapo app to achieve...

@Shish_germany Hi, Please check if you have enabled the Motion Tracking feature on the camera's Device Settings>Detection page. If so, the camera will return to the specific location when you enable...

@Cockerman Hi, The TP-Link account is usually an email address, if your camera is bound to the TP-Link account, you can log in to the tpCamera app with the TP-Link account to manage the camera...

@Rich1503 Hi, You can refer to the instructions below to troubleshoot the cloud video recordings issue. Troubleshooting for cloud video recordings of Tapo Camera Please help confirm the following...

@Trumanw Hi, You can try the following steps if the doorbell camera does not respond to a factory reset. 1. Turn off the doorbell camera, and move it to a location that does not have much...