@Jjl290 Hi, In your case, please help check the signal strength of the Tapo C120 on its Device Settings>Device Info page, and is the camera connected to your router's Wi-Fi directly? Can you share...

@TP-Mark Hi, Thank you very much for the detailed information. I have reported the issue to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue....

@Kayfersmum Hi, Currently, the Tapo cameras do not support the feature to set a static IP address, and you can vote on this thread "TAPO Cameras ADD STATIC IP" if you want to add this feature to the...

@anonimo Hi, Generally, you can refer to the link below to troubleshoot if you fail to control the Tapo camera. What to do if I can't control my Tapo cameras on the Tapo app? The Tapo camera is...

@Indigos Hi, For the reported case, please help confirm the following information. 1. Please go to the camera's Device Settings>Detection page and send me a picture of this page. 2. Can you share a...

@mfr Hi, You can refer to the instructions below to troubleshoot the reported issue. What to do if my Tapo Camera gets bricked after a firmware update? If the above suggestions do not help, please...