@TiamYee Hi, If you can control the Tapo C220 in the local network but can't in the remote network, please check if your router has blocked the camera from the internet, for example, disable the...

@JF72 Hi, Since the debug app is working fine, we don't have the app log for analysis, and you can keep using this app if you don't mind. You can also download the Tapo app from the Google Play store...

@San71 Hi, Please send me a picture of your automation entry configuration, and what's the phenomenon when you say the automation entry is not working? Best Regards

@RVG Hi, 1. Since we roll out the new firmware gradually, some cameras may detect and update to the new firmware, and some do not. Please wait patiently, the new firmware will be available on all...

@Jjl290 Hi, In your case, please help check the signal strength of the Tapo C120 on its Device Settings>Device Info page, and is the camera connected to your router's Wi-Fi directly? Can you share...

@TP-Mark Hi, Thank you very much for the detailed information. I have reported the issue to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue....