@FrancisFogbound Hi If you fail to set up your camera, you can refer to the link below to troubleshoot. What should I do if I fail to configure Tapo Camera? If the problem remains, please help...

@groyee Hi If you fail to stream the Tapo camera via the RTSP/ONVIF protocol, you may refer to the article for the troubleshooting: What can I do if fail to stream the Tapo camera via the RTSP/ONVIF...

@NickScout Hi Please help confirm the following information for the reported case. 1. On the doorbell's Device Settings>Doorbell page, is the Doorbell Video Call enabled? 2. Please send me the...

@harmandeep @Grouchy1 Hi 1. Generally, it's unable to roll back the firmware version. 2. On the Tapo C225's Device Settings>Video & Display> Night Mode Settings page, is the Starlight Mode selected?...

@harmandeep Hi Please help confirm the following information for the reported case. 1. Please describe your network diagram, are the affected Tapo C220s connected to the router's Wi-Fi directly? 2....

@Asimch Hi For the reported case: 1) Make sure that there are no obstructions covering the microphone and speaker openings on the camera. 2) Ensure that the camera is positioned to allow clear and...