@RobEmmu Hi, Please help confirm the following information for further analysis. 1. Ensure the camera's lens is clear. 2. On the Tapo app>camera's Live View page, check if the Video Quality is set to...

@SillyPari @tandy1972 Hi, Thank you very much for your feedback, our team is doing further research on the camera's audio quality issue and we will continuously improve our products and deliver the...

@TiamYee Hi, You may try to enable a hotspot Wi-Fi on your phone, factory reset the camera, reconfigure it with another phone to connect it to the hotspot Wi-Fi, and then check if the camera can be...

@TiamYee Hi, The new firmware(1.1.9 Build 240223 Rel.56143n) is fully rolled out, once your Tapo C220 is online, you can update the firmware via the Tapo app. How to update the firmware of the...

@Giandroid Hi Generally, the image on the Line-Crossing Detection page will automatically sync with the camera's Live View page. Please try to go to the camera's Live View page to ensure the page is...

@ItsMeHi Hi Please help confirm the following information for the reported case. 1. Can you send me a picture that shows the "detected events" list disappears? 2. Please send me the pictures of the...