@Megan_Barrett Hi, I have reported the issue to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm. Best...

@Kuba998 Hi, Please help confirm the following information about your problem. 1. What's the LED status on the camera? Such as solid red, flashing green and red, etc. 2. Did the camera work fine? 3....

@Martass Hi, Currently, we support streaming the Tapo camera with the Tapo app, or you can view the Tapo C510W on PC/NAS/NVR through RTSP/ONVIF Protocol. Below are the detailed instructions. How can...

@CMTi Hi, In this situation, please try the following steps. 1. Turn off the mobile data on your phone. 2. Force close the Tapo app, and disable VPN on your phone if there is one. 3. Connect your...

@Cold183 Hi, Generally, you can refer to the link below to troubleshoot if fail to set up the RTSP stream. What can I do if fail to stream the Tapo camera via the RTSP/ONVIF protocol? In your...

@Supermike69 Hi, Generally, the camera won't alarm if the Alarm feature is not enabled. When will the Tapo C310 alarm? For example, does it alarm when detecting events or when some other things...