@Rach210906 Hi, Usually, the camera won't factory reset itself. To locate and solve the problem, please help confirm the following information. 1. When the problem happens, please confirm the LED...

@NathanMauclene Hi, Thank you for your waiting. I have reported the issue to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your...

@Kanstrup Hi, Based on the provided information, it may be the specific camera has an issue, and it's recommended to contact your retailer or local support to check if your camera is under warranty....

@Marc4534 Hi, Typically, when the camera connects to the Wi-Fi network, you can go to the Tapo app>camera's Device Settings page to turn off the LED. However, when it disconnects from the Wi-Fi...

@PeterMa Hi, The Shared account can't access to the cloud video clips and there is no option on the Tapo app to enable it. However, if you insert an SD card into the camera, the Shared account can...

@Mellodello Hi, Thank you for your feedback here, we certainly appreciate your feedback and feature request. While we don't have any specific details that I can share about if this feature can come...