@EspeEstimada Hi, Since the problem happens on the iPhone when you use the old official Tapo app version, I think the debug app(3.1.502) can be used to test. If the problem disappears on the debug...

@Brownie58 Hi, Can you share a picture of your Tapo app>camera's Device Settings>Detection page, and a picture of the camera's settings page on the Alexa app to check if the configurations are...

The Tapo wired-powered camera supports RTSP and ONVIF (Profile S) protocols, enabling compatibility with third-party NVR or NAS devices that also support RTSP/ONVIF. If you fail to stream the Tapo...

@archercj Hi, I don't think the C510W will hard code the first IP it gets, in this case, further analysis is needed to locate the problem. I have escalated the case to the tech team, and they will...

@EspeEstimada Hi, I have received the app logs, however, since the reported issue is not reproduced on the debug app, the app log may be unable to locate the issue. It's recommended to continue to...

@BobWillis Hi, I have sent a request to access the video you have sent, please authorize the request so that I can see the shared videos. Best Regards