@Neil_2025_ Hi, As shown in the image in this post, events occurring across the camera lens are more likely to wake the camera, while movements directly towards the camera may not wake it up...

@Wladimir_D Hi, If the camera can't be turned on, it may be a hardware issue. And if the camera was bought in 2021, it is usually out of warranty. You can contact our local team to double-confirm....

@RobH-NL Hi, I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. After you receive the email, you can send the camera log to...

@TrishaM Hi, If you also have a Kasa camera and want to receive camera notifications from the Kasa app only, rather than the Tapo app, you can go to the Tapo app > Me > Notifications > Management...

@Johnny23R I'm glad to hear that the suggestion is helpful for you.

@redozer Hi, Thank you for the video provided. I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. After you receive the...