@Mauroriga Hi, When you have free time, please perform the following tests and collect the relevant logs so we can further analyze the reported phenomenon. 1. If your Tapo app is installed on an iOS...

@joluinfante Hi, Please confirm the following information for the reported phenomenon for further analysis. 1. Is the freeze phenomenon you experienced that the camera displays an offline state in...

@_Mr_E_ Hi, 1. On the camera's Device Settings > Detection page, if the Glass Break and Dog Barks detection types are enabled, you can tap Glass Break or Dog Barks, then reduce their detection...

@newhere Hi, We do not have the relevant information. You may contact our technical support team for confirmation. Best regards

@hhh3 Hi, Thank you for your detailed explanation. We certainly appreciate your feedback and feature requests. While we don't have specific details on whether these features can be added to the...

@joluinfante Hi, Typically, you can refer to the instructions below to troubleshoot if the camera keeps losing connection. What should I do if my Tapo smart device keeps losing connection or going...