@jeffphillips307 Hi, After you factory reset the Tapo C310 and reconfigure it to connect to the Deco's Wi-Fi, what error message appears in the Tapo app when it fails to connect to the Deco's Wi-Fi?...

@AVNISH Hi, 1. The phenomenon displayed in the picture you sent may be caused by dust in the air reflecting infrared light. You can clean the camera lens and see if it helps. 2. If the camera's night...

@Eagle123 Hi, The new firmware (v1.1.3) has been pushed to your cameras again. Please ensure the cameras are online in the Tapo app and that you can control them remotely. Then, check if you can see...

@philsand Hi, Thank you once again for your feedback and support. We agree that your request to add the "Spotlights Off" feature is very reasonable, especially considering the satisfactory...

@Ramle Hi, If you want to factory reset the camera to connect it to a new Wi-Fi router, please try the following steps. 1. Turn off your camera, remove the SD card from it, turn it back on with the...

@Italy Hi, The shared account only has limited permissions to the camera. As you can see in the following article, the shared account can access the Live View, Talk, Voice Call, Pan/Tilt Control, and...