@joluinfante Hi, How often does the offline phenomenon occur, such as once a day? If so, you can enable the Auto Reboot feature on the camera's Device Settings > Reboot page to see if it helps. You...

@cameogt Hi, On the camera's Alarm > Manual Alarm page, the Alarm Duration can't be set to more than 10 minutes. A 10-minute camera alarm is quite long and should suffice for most use cases. If you...

@Marland Hi, You can email the forum support team with the following information for further assistance. >> For users from the United States, send the email to forumsupport.usa@tp-link.com. >> For...

@Nomz Hi, What's the model number and hardware version of your Deco unit? How many Deco units do you have? How do you test the camera can't detect your Deco's 5 GHz SSID (since the 2.4 GHz and 5 GHz...

@mchan123 Hi, The firmware has been pushed to your camera. Please ensure your camera is connected to the internet and can be controlled remotely, then refer to the instructions below to update the...

@Mysterylectric Hi, We don't sell the power adapter separately. If you have confirmed the power adapter is faulty after troubleshooting, such as the camera can be powered by another power adapter but...