@Marland 

Hi,
Please refer to Q6 in the instructions below to troubleshoot if you can't pan or tilt your camera in the Tapo app.
General questions about the TP-Link camera's Pan & Tilt feature
 

If the same phenomenon persists, please confirm the following information.
  1. Please go to the camera's Device Settings > Device Info page to check its hardware and firmware versions. Then, tap the Wi-Fi icon on the Device Info page and check the RSSI value.
  2. Send us a video or screenshots showing the reported phenomenon. You can upload the video or screenshots to your cloud server (such as Google Drive), generate a download link, and send it to me (@Solla-topee) via a private message.
  3. List the troubleshooting you did.

Best regards

  @Marland 

Hi,
You can email the forum support team with the following information for further assistance.

>> For users from the United States, send the email to forumsupport.usa@tp-link.com. 
>> For users from other countries and regions, send the email to support.forum@tp-link.com.

Subject: [Forum Escalation][ID 852516] Camera is always busy
Forum Nickname: [User Provided]
Thread URL:  https://community.tp-link.com/en/smart-home/forum/topic/852516, and the link to your original post
Model&Version: [User Provided]
Description: [User Provided]
  1. A brief description of the phenomenon you experience.
  2. A video or screenshots showing the reported phenomenon.
  3. List the troubleshooting you did.

Best Regards