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Tapo C246D Bottom Camera Keeps Rotating and Non-Responsive

Tapo C246D Bottom Camera Keeps Rotating and Non-Responsive

Tapo C246D Bottom Camera Keeps Rotating and Non-Responsive
Tapo C246D Bottom Camera Keeps Rotating and Non-Responsive
a week ago
Model: Tapo C246D  
Hardware Version:
Firmware Version:

I just got my Tapo C246D and noticed that the bottom camera keeps randomly panning.

 

When the bottom camera is rotating, the RTSP streams and control from the app is inaccessible.

 

I have disabled smart tracking, so the bottom camera should not pan or tilt.

 

I also have a strong WiFi connection, I can see that the camera signal is -46dBm.

In my router, I can see that the device has had no reconnections.

 

What could possibly be the problem?

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#1
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3 Reply
Re:Tapo C246D Bottom Camera Keeps Rotating and Non-Responsive
a week ago - last edited a week ago

Hardware Version:1

Firmware Version: 1.1.2

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#2
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Re:Tapo C246D Bottom Camera Keeps Rotating and Non-Responsive
a week ago

It appears that this only happens when auto night mode is enabled.

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#3
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Re:Tapo C246D Bottom Camera Keeps Rotating and Non-Responsive
a week ago

  @mQfY14Z95nII 

Hi,
From your description, it seems the camera is randomly rebooting, so it's panning. If the phenomenon occurs only when the camera is in Night mode, it's recommended to confirm whether the camera is powered by the original power adapter and USB adapter cable that come with the camera in the box. Using other power adapters or an extension power cable may affect the camera's performance.
Best regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> What should I do if my Tapo camera triggers false detection? >> Enhance Your Tapo App Experience: Introduction to Several Practical Features
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#4
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