@Nesswill Hi, I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. For the camera's day/night mode switch behavior, you can...

@Eagle123 Hi, A new firmware(v1.1.3) has been pushed to your cameras. Please update the firmware via the Tapo app and check if it helps. If the same offline behavior occurs, please provide the...

@Nesswill Hi, 1. For the false detection video clip, have you downloaded it on the camera's Playback page? If so, please send us a picture of the camera's Playback page, which includes the...

@piratis Hi, Please confirm the following information about the reported phenomenon. 1. Have you inserted an SD card into the camera to store video recordings? 2. Whether all video recordings stored...

@Spb67 Hi, If you set the detection zone on the camera's Device Settings > Detection > Detection Zones > Edit page, please remember to tap the Save button at the top right corner to save your...

@Mark7753 Hi, Please find the label on the camera or the box that comes with the camera, then check the camera's MAC address, especially confirm if the last four letters of the MAC address are 72BC....