@BecGW Hi, Typically, you can refer to the instructions below to troubleshoot if you fail to set up your camera. What should I do if I fail to configure the Tapo Camera? Please confirm the following...

Hi, A new firmware adds the "Spotlight Off" mode to the Tapo C325WB V2. If you would like to try it out, please refer to the thread below. [Tapo C325WB V2] Cannot Enjoy Full-Color Night Vision...

This Article Applies To: Tapo C325WB V2 Phenomenon Description: The Tapo C325WB V2 lacks a “Spotlight Off” option on its Night Mode Settings page, unlike the Tapo C325WB V1. As a result, users are...

@Washu1975 Hi, Thank you for your cooperation, and please let me know if you have collected the camera log. You can also refer to the instructions below to change the settings on the Deco and check...

@Mauroriga Hi, Please refer to the instructions below to change the password for your TP-Link account, ensure only your phone is logged in to the Tapo app with the new password, and then test whether...

@cold_lion Hi, Please try to remove the SD card from the hub before the camera loses internet connection, then check whether the camera has the correct date and time after losing internet connection...