@JorgeOspino Hi, After confirming the camera's model number and hardware version, it's recommended to follow the instructions in the link below to troubleshoot. How to find the hardware version on a...

@KevinLiew Hi, Thank you for the case report, and please help confirm the following information for the reported issue. 1. Please describe your network diagram, such as the Internet cable--wireless...

@Somebodyelse Hi, If you are referring to the spotlight on the camera, please go to the camera's Device Settings>Video & Display>Night Mode Settings page, select the Black-and-White Mode, then the...

@NguyenKhoi Hi, Usually, the Tapo C220 may filter the noise in the environment but won't filter the human voice. Can I have the videos showing the Tapo C320WS won't filter the human voice but the...

@Tormodnt Hi, Currently, the Tapo cameras support up to 4 simultaneous video streams (two mainstreams with high video quality + two substreams with low video quality), and if the camera has...

@David1- Hi, Can you share a video showing the process thus I can provide the proper suggestion for you? Usually, after you download the firmware of the Tapo C200 on your computer, there is no...