@mizpah Hi, Generally, if the TC70 is placed in your mother's home and connects to the home Wi-Fi and internet successfully, you can manage it remotely. From your description, it seems the TC70...

@kwb91 Hi, Please help confirm the following information for the reported issue. 1. Are the two phones logged in to the Tapo app with the owner account? 2. When the Tapo app is running on the two...

@OleRas Hi, The problem may be related to your camera's settings. Here we take the Tapo C520WS as an example, please help confirm the following information. 1. Please go to the camera's Device...

@Loi-King Hi, You can refer to the steps below to troubleshoot. 1. Ensure your home router's Wi-Fi has a strong and stable internet connection. 2. Turn off the camera, move it close to the router,...

@666foad Hi, You can refer to the link below to learn how to reset the camera via the reset button rather than the app. How to reset my Tapo camera? You can refer to the link below to troubleshoot...

@NguyenKhoi Hi, I didn’t find anything wrong with the C220’s microphone in the video provided. Can you please send me the video/audio recording of what effect you want the C220 to achieve? Best...