@Mozaki Hi, 1. You can refer to the link below to ensure the reset process is correct. How to reset my Tapo camera? 2. If the LED has no change at all when resetting, please refer to Case 2 in the...

@gurlyon Hi, Please try to turn off the camera and the hub, wait for 10 seconds, turn them back on, and wait for two minutes until they are back online. Go to the camera's Live View page to ensure...

@krumpligumo Hi, Can you send us the cloud video clips that displayed the reported issue for further analysis? You can upload the video clips to your cloud server(such as Google Drive) to generate a...

@GordonB Hi, Once the Tapo C225 is configured successfully, you can set it on a table or shelf, and we have the Mounting Screws, Mounting Plate, and Camera Base in the camera package so you can refer...

@Jack324 Hi, Please go to the Tapo app>Cameras tab, tap the Play icon on your camera, watch the camera for 5-10 seconds, then tap Manage>click on the icon at the right top corner of the Live View...

@Atti64 Hi, Please help confirm the following information about the problematic Tapo C400. 1. How do you test if the camera can't detect movement beyond 1.5 meters, for example, can't receive...