This Article Applies to: Tapo C420 V1 Tapo C400 V1 Phenomenon Description: After inserting the battery in the camera, you can finish the camera's configuration process, but the camera shows offline...

@BosseFilm Hi, Are the Tapo C310 and Tapo C500 mounted indoors? Can I have a picture of the mounted location of the Tapo C310 and C500? Best Regards

@Naoha Hello, Thank you for your feedback here, we certainly appreciate your feedback and feature request. While we don't have any specific details that I can share about if this feature can come to...

@NMURAD Hi, There is a limitation on the number of devices watching the same video at the same time. Please help confirm the following information for your issue. 1. Are the video recordings on the...

@dineshpatel Hi, You can refer to the link below to factory reset the Tapo camera via the reset button. How to reset my Tapo camera? It's suggested to refer to Case 1 in the below instructions to...

@mattsm Hi, I have reminded the tech team to follow up on your issue soon, and they may need some time to analyze the problem. Please wait patiently. Best Regards