@krumpligumo Hi, Can you send us the cloud video clips that displayed the reported issue for further analysis? You can upload the video clips to your cloud server(such as Google Drive) to generate a...

@GordonB Hi, Once the Tapo C225 is configured successfully, you can set it on a table or shelf, and we have the Mounting Screws, Mounting Plate, and Camera Base in the camera package so you can refer...

@Jack324 Hi, Please go to the Tapo app>Cameras tab, tap the Play icon on your camera, watch the camera for 5-10 seconds, then tap Manage>click on the icon at the right top corner of the Live View...

@Atti64 Hi, Please help confirm the following information about the problematic Tapo C400. 1. How do you test if the camera can't detect movement beyond 1.5 meters, for example, can't receive...

This Article Applies to: Tapo C420 V1 Tapo C400 V1 Phenomenon Description: After inserting the battery in the camera, you can finish the camera's configuration process, but the camera shows offline...

@BosseFilm Hi, Are the Tapo C310 and Tapo C500 mounted indoors? Can I have a picture of the mounted location of the Tapo C310 and C500? Best Regards