@Hansja Hi, If you can stream the Tapo C200 on the VLC player, it means the settings on the Tapo C200 are correct. You can refer to the link below to configure some basic parameters that it may...

@Euse Hi, Thank you for the case report. You can refer to the link below to troubleshoot if you fail to set up the Tapo C325WB. What should I do if I fail to configure Tapo Camera? If the problem...

@BennyJT Hi, In this case, please turn off the camera, remove the SD card from the camera, insert the SD again, turn on the camera, and check if you can watch or download the video clips stored on...

@Mozaki Hi, 1. You can refer to the link below to ensure the reset process is correct. How to reset my Tapo camera? 2. If the LED has no change at all when resetting, please refer to Case 2 in the...

@gurlyon Hi, Please try to turn off the camera and the hub, wait for 10 seconds, turn them back on, and wait for two minutes until they are back online. Go to the camera's Live View page to ensure...

@krumpligumo Hi, Can you send us the cloud video clips that displayed the reported issue for further analysis? You can upload the video clips to your cloud server(such as Google Drive) to generate a...