@NMURAD Hi, There is a limitation on the number of devices watching the same video at the same time. Please help confirm the following information for your issue. 1. Are the video recordings on the...

@dineshpatel Hi, You can refer to the link below to factory reset the Tapo camera via the reset button. How to reset my Tapo camera? It's suggested to refer to Case 1 in the below instructions to...

@mattsm Hi, I have reminded the tech team to follow up on your issue soon, and they may need some time to analyze the problem. Please wait patiently. Best Regards

@jagb77 Hi, Are you watching the camera's Live View page or the video recordings? Are the video recordings stored on the cloud server or SD card? Please note that there are no limitations on the...

@sdcard Hi, Glad to hear your problem is solved! You can enjoy your device now. Best Regards

@sdcard Hi, The video downloaded manually on the camera's Live View page is not stored on the SD card but on the Tapo app, and you can watch the video recordings on the Tapo app>camera's Playback &...