@Onne Hi, Thank you for the case report, and please help confirm the following information for this issue. 1. Please adjust the following settings and then check if the camera will work better. 1)...

@NileshSoni Hi, During the nighttime, whether spotlight light turn on when the camera detects an event? Is it possible to send us a picture of the camera's Live View page at night when a person...

@Louis021 Hi, You can refer to the link below to share the Tapo camera with others. How to share my Tapo Smart Devices with my family? Please note that the shared accounts have limited permissions,...

@sdcard Hi, You can refer to the link below to troubleshoot if the SD card does not work properly on the Tapo Camera. What should I do if the SD card doesn’t work properly on my camera? If the...

@Iusta Hi, If the problem is that the camera shows the offline status on the Tapo app when you are using the mobile data on your phone, please help confirm the following information. 1. Please send...

@QuanMach Hi, Please help check if the Android phone and the Tapo camera are connected to the same router's Wi-Fi. Please note that you can continuously watch the camera's Live View page only when...