@Fettkeewl Hi, Please send me the MAC address of your Tapo C520WS via private message for further analysis. And you can go to the camera's Device Settings>Device Info page to find its MAC address....

@GadielGyan Hi, Please refer to the link below to ensure you did the reset operation correctly. How to reset my Tapo camera? Then you can refer to Case 3 in the instructions below to troubleshoot....

@Tigerfan Hi, You can reset the camera to factory default settings and reconfigure it to connect to the new Wi-Fi network. How to reset my Tapo camera? How to set up the Tapo camera? An optional...

@Diptanshu Hi, Please check if the camera lens is clean. If the outside of the lens is clean, you can carefully check whether there is mist inside the lens. Are you watch the camera via the Tapo app?...

@ConcernedUser42 Hi, It's required to have internet when setting up the Tapo camera, however, after that, you can block the internet to the camera, and the features do not require the internet will...

@LukeDK Hi, This restriction is in place to prioritize protecting customer information security and privacy, minimize the risk of unauthorized access to video recordings during network transmission,...