@CapeTownman Hi, The problem may be related to the camera settings and the direction of the person's movement. 1. Please go to the camera's Device Settings >Detection page, is the Wake-up Sensitivity...

@Jesse22 Hi, Please help confirm the following information about the issue. 1. What's the MAC address of the Tapo C110? 2. Please turn it off, wait for 2 minutes, turn it back on, and wait for 10...

@Euse Hi, If you buy the Tapo camera from the TP-Link official store, you can contact local support to see if you can get your camera sooner. If you buy the Tapo camera from a local retailer, it's...

@Chomik Hi, Please ensure the reset operation has been done correctly. How to reset my Tapo camera? Then you can refer to Case 3 in the link below to troubleshoot, and if the problem remains, you can...

@Roosen Hi, Generally, when the camera works in the Night Mode, it will switch between the Infrared Mode and Starlight Mode according to the actual environment rather than only depending on the mode...

@Stu48c Hi, You can refer to the link below to troubleshoot if you fail to set up your Tapo camera. What should I do if I fail to configure Tapo Camera? If the problem remains, please help confirm...