@virsycham Hi, If you can touch the camera, please try to reboot the camera or the router and check if the camera will be back online, or you can send me the camera's MAC address via a private...

@firefox7518 Hi, The problem you mentioned is different from the original one, it's suggested to Start a New Thread to report your issue. The general information we have about the new firmware does...

@RDMI817 Hi, Generally, the camera's default SSID won't appear if the wired connection is working. It's suggested to check if the wired connection is fine, and you can change the ethernet cable for a...

@Pmlemos1994 Hi Paulo, To change the connected Wi-Fi network, you can reset the camera to default settings and reconfigure it to connect to the new Wi-Fi network. How to reset my Tapo camera? How to...

@Guillaume10 Hi, If the Livebox 5 you mentioned is a wireless modem router and it provides a standard 2.4G Wi-Fi network, usually, the Tapo camera is able to connect to its Wi-Fi network to go to the...

@NguyenKhoi Hello, Thank you for your feedback here, we certainly appreciate your feedback and feature request. While we don't have any specific details that I can share about if this feature can...