@Mika61 Hi, Our Tapo Cameras and VIGI cameras are mainly suitable for different usage scenarios. Tapo Camera is mainly used for home-level security, while VIGI camera is more suitable for...

@TiemenA Hi, Can you send me a video showing the black screen issue? You can use the Screen Recorder feature on your phone to record the video, upload it to your cloud server(such as Google Drive)...

@kristoferbercik Hi, If the above suggestions do not help this issue, you can contact your retailer or local support to check if your camera is under warranty. Best Regards

@panteror Hi, Thank you for your feedback here, we certainly appreciate your feedback and feature request. While we don't have any specific details that I can share about if the feature that the Tapo...

@rcarlucci Hi, The latest official firmware (1.0.10 Build 231102 Rel.66223n) for the Tapo C320WS V2 has solved the spotlight on issue, since we released the official firmware gradually, some of the...

@kristoferbercik Hi, You can turn it off, wait for 10 minutes, turn it back on, wait for two minutes, and press the reset button for 10 seconds to reset it again. If the problem remains, you can...