@AAQuintos Hi, Please try to uninstall the Tapo app, clean caches on your phone, reinstall the Tapo app, and check if your camera shows online status on the Tapo app. What's the LED status on the...

@Studentcomputer Hi, Whether you are downloading the tpCamera app on the Google Play store but failing? To install the NC450, please ensure you have downloaded and installed the correct tpCamera app,...

@TiemenA Hi, Is the problem that the three Tapo cameras have no video recordings saved? Do they enjoy the Tapo Care service, or have you inserted an SD card into the camera? Please describe your...

@Judicial Hi, Please help confirm the following information about the reported issue. 1. Which mode have you selected on the camera's Device Settings>Video & Display>Night Mode Settings page? 2....

@kristoferbercik Hi, Please help confirm the following information about the reported issue. 1. Is the Sytsem LED flashing red on the camera? Is it flashing red quickly or slowly? You can refer to...

Update on March 13, 2026. Hi All, The shared account has limited access to the Tapo camera. It's unable to see the camera's cloud video clips; however, it can view the video clips stored on the SD...