@verlie Hi, Please refer to the steps below to send us the log files for further analysis. 1. Go to the Tapo app>camera's Device Settings>Advanced Settings>enable Diagnostics. 2. Disable Wi-Fi on...

@Josh_Nichols Hi, You can refer to the suggestions in the below link to troubleshoot if you fail to control your Tapo camera. What to do if I can't control my Tapo cameras on the Tapo app? For your...

@yusufalieryurt Hi, Please turn off the camera, wait for 10 minutes, turn it back on, and wait for 2 minutes until it's rebooted. Then press the reset button for 10 seconds again and check if you can...

@Tcsplinters Hi, Thank you for your attempt, and feel free to reply if you need any help. Best Regards

@yusufalieryurt Hi, There is a reset button on the back of the camera, and you can press it for about 10 seconds to reset the camera. You can refer to the UG to see the detailed information. If you...

@dkeet Hi, You are welcome, and glad to see the issue is solved. Best Regards