@Chris-F Hi, For the sake of power saving, the Camera is usually in a sleep state (low power consumption). The camera can be woken up when doing some operations on the APP like watching the camera’s...

@SanjayN Hi, Please help confirm the following information for the problem reported. 1. Please send me the MAC address of your Tapo C210 via private message. You can find the MAC address on the Tapo...

@JiorLeo Hi, It's suggested to turn off the camera, wait for a while, turn it back on, and wait for two minutes. Then press the reset button on it for 10 seconds to reset it to factory default...

@toshocorp Hi, It seems you have enabled the Motion Tracking feature so the camera tracks the motion and moves to monitor other areas. You can go to the camera's Device Settings>Detection page to...

@Emin1 Hi, Would you please send me the MAC addresses of the cameras that do not have the video clips on the cloud server? You can send me the MAC addresses via private message. On the Tapo app, you...

@Cap_01 Hi, You need a Wi-Fi network to set up the Tapo C200, for example, you can enable the hotspot Wi-Fi on your smartphone, and refer to the link below to set up the Tapo C200. Tapo Smart Camera...