@JamesTheCat Hi, You can refer to the instructions below to troubleshoot if the camera keeps going offline. What should I do if my Tapo smart device keeps losing connection or going offline? If the...

@Alin_2024 Hi, It's recommended to go to your router/AP's management page to check whether each camera connects to the nearest router/AP's Wi-Fi. If not, you may reboot the camera to see if that...

@rafael33 Hi, Usually, you can refer to the instructions below to troubleshoot if your camera keeps going offline. What should I do if my Tapo smart device keeps losing connection or going offline?...

@Washu1975 Hi, Please confirm the following information for the reported phenomenon. 1. Are the three Deco units configured in the AP mode and connected to the switch with an Ethernet cable? 2. It's...

@Kholoud01660 Hi, You can refer to the instructions below to upgrade your Tapo Care plan. How to upgrade or downgrade my Tapo Care subscription Best Regards

@Mauroriga Hi, Please confirm the following information for the reported phenomenon. 1. How do you confirm the camera only streams at 720P? 2. On the Tapo app > camera's Device Settings > Video &...