@Scratchen @xmtr34 Hi, Since we release the new firmware gradually for the Tapo C500, you may see some of the Tapo C500 do not have the new firmware. Please ensure your cameras' are online and wait...

@Necodraw Hi, Do you have a currency issue when purchasing the Tapo Care service? If so, do you purchase the Tapo Care service via the Tapo app or website? Where did you buy and install the Tapo...

@OMNISLASH59 Hi Fred, Thank you very much for your case sharing. However, according to the test results of the related team, the Samsung EVO SD card has a compatibility issue with our cameras, and...

@r1g Hi, As you can see in the following link, we don't suggest using the Samsung EVO SD card on our cameras. General Information about using MicroSD Cards with TP-Link’s Kasa or Tapo Cameras? And on...

@FOR22A Hi, We also have other outdoor security cameras which are not battery-powered, and they will be active all the time rather than in a sleep state when no event is detected, and you can check...

@ZacRobinson Hi, Thank you very much for your interest in this thread. However, the latest Tapo app is working fine now and does not have the reported issue. And please feel free to share your...