@TiagoSS Hi Tiago, I have informed the tech team to send you an email again, please check if you receive the email from the tech team. Best Regards

@ARUKSH Hi, Please check the LED status on the Tapo C200. If the LED is flashing red or solid red, please turn it off >wait for two minutes >turn it on >wait for two minutes >press and hold on the...

@MarcoMod Hi, The Tapo cam does not support the feature to set up an IP address manually. In your usage scenario, if your router has the Address Reservation feature, you can try to reserve an IP...

@TP-user123 Hi, 1. For the first question, it seems that every motion detection will trigger a duplicate AI (person) detection while there is no actual person detection event. To solve the problem,...

@alemadama Hi, The Tapo C500 is an outdoor Pan/Tilt Security Wi-Fi Camera, you can adjust the lens with the Pan&Tilt feature on the Tapo app. Here is the introduction page of the Tapo C500 on our...

@alemadama Hi, The Tapo C500 supports recording only rather than taking a sound file. Best Regards