@alemadama Hi, Currently, we have the Tapo C500 support custom alarm sounds. As the picture below, you can click on 'tap to record' and start recording your own sound for up to 15 seconds to be an...

@alemadama Hi, On the Tapo app>click on a camera>tap the Settings icon at the top right corner>go to Detection & Alerts page>Turn on Camera Alarm>tap Alarm Sound, then you will be able to select...

@Lucas001 Hi, In order to know your needs more clearly, please clarify the following information. 1. Currently, what's the Trigger and Action you have configured on the Alexa app and IFTTT app? 2....

@Gina151 Hi, The firmware of the camera is sent to the camera via the cloud server, if you want to update the firmware of the Tapo C200, please refer to the link below. How to update the firmware of...

@MarcoMod Hi Marco, 1. Please try to disconnect the problematic C320WS from the NVR, press and hold on the reset button for 10s to reset it to factory default settings, and then reconfigure it and...

@David-W Hi David, I have not seen this error message before, to solve the problem, I'd like to escalate your case to the tech team, and they will help follow it up, if you are willing to do further...