@Sammy2023 Hi, We have reported the issue to the support team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm. Best...

@MarcoMod Hi Marco, For the problematic Tapo C320WS, please help confirm the following information for further analysis. 1. When the issue happens, what error message is displayed on the NVR? How...

@tapotiger Hello, Thank you for your feedback here, we certainly appreciate your feedback and feature request. While we don't have any specific details that I can share about if this feature can come...

@Haissamf Hi, You can refer to the link below to troubleshoot if you need to press 'Continue' to stream the live view page of the camera. Why can't I view the live stream of the Tapo camera...

@Sammy2023 Hi, You can refer to the link below to troubleshoot if the camera has an unstable issue. What should I do if my Tapo smart camera keeps losing connection or going Offline? If the problem...

@nOwiKk Hi, Usually, the upgrade process won't take one hour. Please check the LED status on the camera, and if the LED is flashing red or solid red, you can refer to the link below to troubleshoot....