@David-W Hi David, Generally, you can refer to the link below to troubleshoot if you fail to set up the Kasa device. What should I do if I fail to configure the Kasa device? If the problem remains,...

@TiagoSS Hi Tiago, Your case is followed on the email and the case ID is TKID230510349, you can share the video with our technical team via email. Best Regards

@ak2017 Hi, The settings on your Tapo app seem correct except for the Time Zone, I'm not sure if your camera has the correct time from the pictures, please go to the Live view page of the camera to...

@El_Sayal Hi, Thank you for correcting the model info. However, the Tapo C210 is also a Wi-Fi cam that is similar to the Tapo C100. On our end, I'll forward your feedback to the related team so they...

@Kalle_L Hi, You can try to wipe the lens of the camera, reset the camera to factory default settings and reconfigure it, and then check if the live view page of the camera will back to normal. If...

@Louise890 Hi, Thank you very much for the case sharing, and if the live view page of the Tapo Cam becomes abnormally pink/purple: a. Try to turn off the Cam and turn it back on. b. Switch between...