@Mattyuk3 Hi, If your camera can update the firmware successfully when inserting a SIM card, it means the camera is working. It's able to connect to the internet and our cloud server. In this...

With the continuous advancement of smart home technology, surveillance devices have become increasingly sophisticated. In today's world, where security is paramount, Tapo cameras enhance our lives by...

@-Javier1200adv_ Hi, You can refer to Q2 in the instructions below to troubleshoot if you fail to update the camera's firmware. Common questions about the TP-Link camera's firmware As shown in the...

@MartyMcFly69 Hi, In your situation, please press and hold the reset button on the camera for 10 seconds to perform a factory reset, then reconfigure it and check if this helps. If not, you can...

@MANPREET8 Hi, This phenomenon may be related to the light illuminated in the area circled in the image. You can try turning off the light or moving the car to reduce reflections/refractions of the...

@93tid Hi, Please confirm the following information for the reported phenomenon. 1. What's the model number of your router? Do you have a stable and fast connection from your router? 2. What's the...