@Pye Hi, What's your camera's model number, hardware, and firmware version? What's the LED status on your camera? Do you mean you can control the camera on the local network, but it shows as offline...

TapoC520 wrote @Solla-topee Thanks for your reply. So let's say that I dedicate a screen for live streaming of the camera 24/7 being on the same local network. Then I will still be able to get the...

@Sophie1989 Hi, If the Alarm feature is disabled in the Tapo app for the camera, but the camera still alarms when detecting motion, please go to the Tapo app > Smart tab to check if there are...

@tandy1972 Hi, A Tapo camera can be bound only to a TP-Link account. If you can log in to the Tapo app with your TP-Link account to manage the camera, it means the camera is bound to your TP-Link...

@mangaTom19 Hi, Please confirm the following information for the reported phenomenon for further analysis. 1. Please send me (@Solla-topee) the camera's MAC address via a private message. 2. On the...

@KunoBaby Hi, Thank you for the information provided via a private message. I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait...