@Ranjan700 Hi, You can refer to the instructions below to troubleshoot if your camera keeps going offline. What should I do if my Tapo smart device keeps losing connection or going offline? Please...

Update on Feb 28, 2026. Hi, For the reported phenomenon, please click here to email our technical support team with the following information for further assistance. A new firmware may be released...

@Andyp1 Hi, Usually, the camera won't enable privacy mode automatically; it may be your camera settings causing this phenomenon. 1. On the Tapo app > Cameras tab, please check if your camera is in...

@jwevans Hi, Thank you for your feedback here. We certainly appreciate your feedback and feature request. While we don't have specific details on whether this feature can be added to the product or...

@IngeS83 Hi, For the reported phenomenon, please confirm the following information. 1. On the Tapo app > camera's Device Settings > Detection page, please check what detection types are enabled. 2....

@Aruan Hi, You can refer to the instructions below to troubleshoot if your camera keeps going offline. What should I do if my Tapo smart device keeps losing connection or going offline? You can...