@aranalucas Hi, In your situation, please try to reproduce the reported phenomenon in the Tapo app, then refer to the instructions below to collect the app log. How to get the log of the Tapo app...

@mangaTom19 Hi, Does the Tapo C530WS recognize chickens as people only after the Auto Tracking feature is enabled? Please also provide the information in this post when using Tapo C530WS. Best Regards

@LeahfromNB Hi, Please confirm the following information for further analysis. 1. What's your iPhone's model and OS version? What version of the Tapo app is installed on your iPhone? You can go to...

@Ema707 Hi, You can keep monitoring if the camera's notification feature works fine, and feel free to reply if there are any updates. Best Regards

@adam900331 Hi, The phenomenon shown in the video is normal. As I explained before, if you have removed all detection zones for a detection type, for example, as shown in the video, delete the motion...

Update on April 7, 2026. Hi All, For the reported phenomenon, we recommend emailing the technical support team with the following information for further assistance. 1. The phenomenon you are...