@mangaTom19 Hi, Please confirm the following information for the reported phenomenon for further analysis. 1. Please send me (@Solla-topee) the camera's MAC address via a private message. 2. On the...

@KunoBaby Hi, Thank you for the information provided via a private message. I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait...

@Ricky666 Hi, Thank you for the information provided. I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently. Best Regards

@LcBVK Hi, Tapo cameras may have the same model number but different hardware versions sold simultaneously. The model number and hardware version are usually indicated on the product packaging. The...

@philsand Hi, When the Tapo C352WB V2 operates in Day Mode, it displays colorful images without the spotlights on. It is only when the camera automatically switches to Night Mode due to insufficient...

@Ricky666 Hi, Just double-confirm, is the phenomenon you experience that you set the KC400's resolution to 2K in the Kasa app > camera's Device Settings > Video Quality page, however, the video...