Hi All, First, thank you (@Blund) very much for your insights on the sensor and resolution parameters of our cameras. This may help other users with the relevant concerns. Thank you all for sharing...

@Griffen Hi, We have no instructions to downgrade the camera's firmware. Usually, you can go to the camera's Support page on our official website > Firmware Release Notes column to see the changes in...

@Pye Hi, What's your camera's model number, hardware, and firmware version? What's the LED status on your camera? Do you mean you can control the camera on the local network, but it shows as offline...

TapoC520 wrote @Solla-topee Thanks for your reply. So let's say that I dedicate a screen for live streaming of the camera 24/7 being on the same local network. Then I will still be able to get the...

@Sophie1989 Hi, If the Alarm feature is disabled in the Tapo app for the camera, but the camera still alarms when detecting motion, please go to the Tapo app > Smart tab to check if there are...

@tandy1972 Hi, A Tapo camera can be bound only to a TP-Link account. If you can log in to the Tapo app with your TP-Link account to manage the camera, it means the camera is bound to your TP-Link...