@Hollyhands Hi, As you can see in the instructions below, we don't recommend placing a camera behind glass/window, as infrared lights may cause reflection when the camera works in Night mode,...

@AlanW55 Hi, Usually, the video mode (Day, Night, and Auto) doesn't affect the camera's privacy mode. The camera enters privacy mode in the following situations. 1. When you go to the camera's Live...

@kostasdim Hi, Please ensure there is no power outage to the camera during firmware updates. If so, try the following steps and check if they help. 1. Turn off your camera, and remove the SD card...

@nicogonzi Hi, For the reported phenomenon, please confirm the following information. 1. Gently wipe the camera lens with a clean, dry cloth. Will the camera's live view page be clear? 2. Please...

@Desk-Z390D Hi, 1. If you have a phone logged in to the Tapo app, please go to the Tapo app > Me > View Account page to see the TP-Link ID (the TP-Link ID is in email format). If you do not remember...

@royals26 Hi, We are unable to provide support for the third-party app/platform. In your situation, please go to the Tapo app on your phone to test whether the camera is working fine in the Tapo app....