@Yesh1516 Hi, 1. Please send us the screenshot of the error message again, as it does not appear in your original post. 2. Please send me (@Solla-topee) the camera's MAC address via a private...

@sudesh1 Hi, If the camera's system LED does not turn on, please try the following steps and see if they help. 1. Disconnect the power cord from the camera, and remove the SD card from it if there is...

@TapoC530W- Hi, 1. Please download a video manually on the camera's live view page, then download it to your phone and check if its resolution matches your camera's settings. 2. You can refer to the...

@Lninja Hi, The Event Retrieval feature is currently unavailable on the Tapo H500, and it may be added in the future via firmware updates. Regarding the feature introduction on our official website,...

@Sword2012 Hi, Thank you for sharing your experience. I'll then update the troubleshooting steps in the original post. Best Regards

@JFan Hi, Please confirm the following information if you are willing to troubleshoot. 1. If the camera's viewpoint offset after tracking, please send us the screenshots of the camera's live view...