@Harlen Hi, You can try the following steps and see if they help. 1. Turn off your camera, and remove the SD card from it if there is one. Turn the camera back on with the original power adapter and...

@ErwanMrl Hi, From the provided pictures, the camera recognizes the SD card correctly, but there are no videos stored, or the video recordings can't be played. In this situation, please refer to the...

@Slightly_1 Hi, For the reported phenomenon, please confirm the following information. 1. What are the temperature and humidity conditions in the working environment of the doorbell camera? Is there...

@Ashwin99333 Hi, For the reported phenomenon, please confirm the following information. 1. When the camera detects events, can you receive detection notification on your phone or Tapo app? Are there...

@DebzH Hi, You can email support.forum@tp-link.com with the information (such as Subject, Forum Nickname, Description, etc.) listed in this post for further assistance. Best Regards

@Maithil Hi, I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently. On your end, it's also suggested to download a video from...