@PeteEastLothian Hi, What's the model number and OS version of your phone? Please test if the same phenomenon occurs when you try to manage your devices with a different phone. If yes, please...

@jerrr Hi, For your feature request and usage scenario, you can vote and leave your usage scenario on the thread "Schedule day/night (IR) mode" for evaluation. Best Regards

@WhiteRoseAl Hi, In your situation, please try to uninstall the Tapo app on your phone, copy this link, paste it into your phone's browser to download and install the Tapo Trial app(v3.15.117), then...

@ukrbeld Hi, Typically, enable the 2FA feature as the instructions below won't cause all Tapo devices to disappear from the Tapo app. Making Your Account More Secure: Introducing Two-Step...

@Mattyuk3 Hi, Please confirm the following information for the reported phenomenon. 1. What's the LED status on the camera, such as solid green, solid amber, etc.? 2. Please disconnect the Ethernet...

@PeteEastLothian Hi, Please ensure the Tapo D230 and H200's firmware versions, as well as the Tapo app version, are up to date. Then, check whether the reported phenomenon persists. If so, please...